September 21. 2012


Style Sport Clothing Company

8672 Brooklyn Boulevard

West Windsor, VT00034


To whom it may concern:

I am returning a shirt. I ordered it from your catalogue last month. I would like a full refund for this item. When I received it, all the buttons were missing. When I spoke to your customer service representative on the phone yesterday, he informed me that I could not return the item because it was on sale. When I ordered this shirt, however, I did not expect to pay for one without buttons. I am not returning the colour or size; I am returning it because it was damaged when I received it. This is the reaason I would like my money back. I have been a satisfied customer in the past, and I know you eill take care of this matter to my satisfaction.


Faithfully yours.

Roger Roberts


Roger Roberts does not like the shirt because...

  1. its button are all gone

  2. its colour is not nice

  3. it is too colourful

  4. the size is too big

  5. it was on sale

Y. Yuli.Widya

Master Teacher

Jawaban terverifikasi


Berdasarkan kalimat “When I received it, all the buttons were missing...” yang terdapat pada kalimat ke-2, dapat diketahui bahwa seluruh kancingnya hilang saat menerima baju tersebut sehingga pilihan jawaban (A) adalah yang paling tepat.


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Who is the sender of the complaint reply letter?



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