Pertanyaan

Answer these questions based on the complaints letter and the reply!

The Reply

Daniel Books & Co
50 Broadway Avenue
New York USA
March 8, 2015

Samuel Black
Culture Light Institute
23 Sunflower Road
Maryland USA

Dear Mr. Samuel,

Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets.

Today itself we are replacing them at our cost. We may also assure you that in future we will be more careful in fulfilling your order. We are really sorry for the inconvenience caused to you.

Yours sincerely,

Daniel Dwight
Daniel Books & Co
50 Broadway Avenue
New York USA

What is the solution of the problem?

D. Yaniar

Master Teacher

Mahasiswa/Alumni UIN Syarif Hidayatullah Jakarta

Jawaban terverifikasi

Jawaban

jawaban yang tepat adalah " Daniel Books & Co is replacing thethree defective sets of books which Samuel receivedat their cost as the solution of the problem. "

jawaban yang tepat adalah "Daniel Books & Co is replacing the three defective sets of books which Samuel received at their cost as the solution of the problem."

Pembahasan

Soal ini menanyakan solusi dari masalah yang tertera pada surat balasan atas sebuah surat pengaduan di atas. Jawabannya dapat ditemukan pada bagian isi surat paragraf kedua, yaitu " Today itself we are replacing them at our cost . " yang artinya "Hari ini kami menggantinya dengan biaya kami." Dengan demikian,Daniel Books & Co mengganti tiga set buku yang rusak dengan biayanya sendiri sebagai solusi dari masalah. Jadi, jawaban yang tepat adalah " Daniel Books & Co is replacing thethree defective sets of books which Samuel receivedat their cost as the solution of the problem. "

Soal ini menanyakan solusi dari masalah yang tertera pada surat balasan atas sebuah surat pengaduan di atas. Jawabannya dapat ditemukan pada bagian isi surat paragraf kedua, yaitu "Today itself we are replacing them at our cost." yang artinya "Hari ini kami menggantinya dengan biaya kami."

Dengan demikian, Daniel Books & Co mengganti tiga set buku yang rusak dengan biayanya sendiri sebagai solusi dari masalah.

Jadi, jawaban yang tepat adalah "Daniel Books & Co is replacing the three defective sets of books which Samuel received at their cost as the solution of the problem."

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