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The Reply
Daniel Books & Co
50 Broadway Avenue
New York USA
March 8, 2015
Samuel Black
Culture Light Institute
23 Sunflower Road
Maryland USA
Dear Mr. Samuel,
Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets.
Today itself we are replacing them at our cost. We may also assure you that in future we will be more careful in fulfilling your order. We are really sorry for the inconvenience caused to you.
Yours sincerely,
Daniel Dwight
Daniel Books & Co
50 Broadway Avenue
New York USA
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