September 21, 2012
Style Sport Clothing Company
8672 Brooklyn Boulevard
West Windsor, VT 00034
To whom it may concern:
I am returning a shirt. I ordered it from your catalogue last month. I would like a full refund for this item. When I received it, all the buttons were missing. When I spoke to your customer service representative on the phone yesterday, he informed me that I could not return the item because it was on sale. When I ordered this shirt, however, I did not expect to pay for one without buttons. I am not returning the colour or size; I am returning it because it was damaged when I received it. This is the reason I would like my money back. I have been a satisfied customer in the past, and I know you will take care of this matter to my satisfaction.
Roger Robert expects that ....
he can meet the manager
he will get his money back
the company will send him a new shirt
the company will invite him to buy one
the customer service representative be friendly
Berdasarkan kalimat “...This is the reason I would like my money back” yang terdapat pada kalimat ke-2 terakhir, dapat diketahui bahwa penulis ingin uangnya dikembalikan sehingga pilihan jawaban (B) adalah yang paling tepat.
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Jawaban tidak sesuai Pembahasan tidak menjawab soal
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