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Dialog 1 Rista: Hi, Angga. Angga: Hi, Rista. Please come in. Rista: Thanks. You look busy. What are you doing? Angga: I am making a dress for the batik carnival. Rista: Would you like any help? Angga: Sure. Thank you. Rista: Please tell me what I should do. Angga: Please help me place this cloth on the carton paper. Rista: Sure. Angga: Thanks. Rista: No big deal. Dialog 2 Customer service representative: Good afternoon . Mawar: Good afternoon. Customer service representative: Please have a seat. Mawar: Thank you. Customer service representative: What can l do for you? Mawar: I want to register for Internet banking. Customer service representative: May I have your ATM card and savings book,please? Mawar: Sure. Here they are. (After a while) Customer service representative: Please fill in this form. Mawar: O.K. Customer service representative: Let me activate your Internet banking. Please enter your password and press the green button, and repeat it three times. Mawar: Sure. Customer service representative: Your Internet banking has been activated. You can use it. Mawar: Thank you. Customer service representative: Is there anything else I can do for you? Mawar: No,Thank you very much. Customer service representative: You're welcome. Answer the following questions based on the dialogs. Who makes an offer in each dialog?
Dialog 1
Rista: Hi, Angga.
Angga: Hi, Rista. Please come in.
Rista: Thanks. You look busy. What are you doing?
Angga: I am making a dress for the batik carnival.
Rista: Would you like any help?
Angga: Sure. Thank you.
Rista: Please tell me what I should do.
Angga: Please help me place this cloth on the carton paper.
Rista: Sure.
Angga: Thanks.
Rista: No big deal.
Dialog 2
Customer service representative: Good afternoon.
Mawar: Good afternoon.
Customer service representative: Please have a seat.
Mawar: Thank you.
Customer service representative: What can l do for you?
Mawar: I want to register for Internet banking.
Customer service representative: May I have your ATM card and savings book, please?
Mawar: Sure. Here they are.
(After a while)
Customer service representative: Please fill in this form.
Mawar: O.K.
Customer service representative: Let me activate your Internet banking. Please enter your password and press the green button, and repeat it three times.
Mawar: Sure.
Customer service representative:Your Internet banking has been activated. You can use it.
Mawar: Thank you.
Customer service representative: Is there anything else I can do for you?
Mawar: No, Thank you very much.
Customer service representative: You're welcome.
Answer the following questions based on the dialogs.
Who makes an offer in each dialog?
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A. Lee
Master Teacher
Jawaban
customer service representative adalah orang yang memberi sebuah penawaran di dialog 2 (The customer service representative is the person who makes an offer in dialog 2).
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Pembahasan
Soal memerintahkan untuk menentukan subjek yang memberikan offer (penawaran)diantara dua pembicara di masing-masing dialog 1 dan dialog 2. Untuk menjawab soal ini, bisa dicari terlebih dahulu key phrases (frasa-frasa kunci) yang mengindikasikan sebuah penawaran. Pada dialog 1, Rista berkata "Would you like any help?" yang artinya "Apakah kamu membutuhkan bantuan?" kepada Angga. Disini, frasa "Would you like..." mengindikasikan sebuah offer . Oleh karenaitu, Rista adalah orang yang memberi sebuah penawaran di dialog 1 (Rista is the person who makes an offer in dialog 1) . Pada dialog 2, Customer service representative (perwakilan layanan pelanggan) berkata "What can I do for you?" artinya "Apa yang bisa saya lakukan untuk anda?" dan ia juga berkata "Is there anything else that I can do for you?" kepada Mawar. Disini, frasa "Can I..." atau "I can..." mengindikasikan sebuah offer . Oleh karena itu, customer service representative adalah orang yang memberi sebuah penawaran di dialog 2 (The customer service representative is the person who makes an offer in dialog 2).
Soal memerintahkan untuk menentukan subjek yang memberikan offer (penawaran) diantara dua pembicara di masing-masing dialog 1 dan dialog 2. Untuk menjawab soal ini, bisa dicari terlebih dahulu key phrases (frasa-frasa kunci) yang mengindikasikan sebuah penawaran.
Pada dialog 1, Rista berkata "Would you like any help?" yang artinya "Apakah kamu membutuhkan bantuan?" kepada Angga. Disini, frasa "Would you like..." mengindikasikan sebuah offer.
Oleh karena itu, Rista adalah orang yang memberi sebuah penawaran di dialog 1 (Rista is the person who makes an offer in dialog 1).
Pada dialog 2, Customer service representative (perwakilan layanan pelanggan) berkata "What can I do for you?" artinya "Apa yang bisa saya lakukan untuk anda?" dan ia juga berkata "Is there anything else that I can do for you?" kepada Mawar. Disini, frasa "Can I..." atau "I can..." mengindikasikan sebuah offer.
Oleh karena itu, customer service representative adalah orang yang memberi sebuah penawaran di dialog 2 (The customer service representative is the person who makes an offer in dialog 2).
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