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Pertanyaan
Dialog 1 Rista: Hi, Angga. Angga: Hi, Rista. Please come in. Rista: Thanks. You look busy. What are you doing? Angga: I am making a dress for the batik carnival. Rista: Would you like any help? Angga: Sure. Thank you. Rista: Please tell me what I should do. Angga: Please help me place this cloth on the carton paper. Rista: Sure. Angga: Thanks. Rista: No big deal. Dialog 2 Customer service representative: Good afternoon . Mawar: Good afternoon. Customer service representative: Please have a seat. Mawar: Thank you. Customer service representative: What can l do for you? Mawar: I want to register for Internet banking. Customer service representative: May I have your ATM card and savings book,please? Mawar: Sure. Here they are. (After a while) Customer service representative: Please fill in this form. Mawar: O.K. Customer service representative: Let me activate your Internet banking. Please enter your password and press the green button, and repeat it three times. Mawar: Sure. Customer service representative: Your Internet banking has been activated. You can use it. Mawar: Thank you. Customer service representative: Is there anything else I can do for you? Mawar: No,Thank you very much. Customer service representative: You're welcome. Answer the following questions based on the dialogs. Why do they offer?
Dialog 1
Rista: Hi, Angga.
Angga: Hi, Rista. Please come in.
Rista: Thanks. You look busy. What are you doing?
Angga: I am making a dress for the batik carnival.
Rista: Would you like any help?
Angga: Sure. Thank you.
Rista: Please tell me what I should do.
Angga: Please help me place this cloth on the carton paper.
Rista: Sure.
Angga: Thanks.
Rista: No big deal.
Dialog 2
Customer service representative: Good afternoon.
Mawar: Good afternoon.
Customer service representative: Please have a seat.
Mawar: Thank you.
Customer service representative: What can l do for you?
Mawar: I want to register for Internet banking.
Customer service representative: May I have your ATM card and savings book, please?
Mawar: Sure. Here they are.
(After a while)
Customer service representative: Please fill in this form.
Mawar: O.K.
Customer service representative: Let me activate your Internet banking. Please enter your password and press the green button, and repeat it three times.
Mawar: Sure.
Customer service representative:Your Internet banking has been activated. You can use it.
Mawar: Thank you.
Customer service representative: Is there anything else I can do for you?
Mawar: No, Thank you very much.
Customer service representative: You're welcome.
Answer the following questions based on the dialogs.
Why do they offer?
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A. Lee
Master Teacher
Jawaban
jawaban untuk dialog 2 adalah, "The customer service representative offers help because it is his/her job to help customers like Mawar" (Perwakilan layanan pelanggan menawarkan bantuan karena itu adalah pekerjaan dia untuk membantu para pelanggan seperti Mawar).
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Pembahasan
Soal memerintahkan untuk menjelaskan alasanRista dan customer service representative memberi offer (penawaran) di masing-masing dialog 1 dan dialog 2. Untuk dialog 1, seperti yang sudah ditentukan di soal sebelumnya, perkataan offer Rista adalah "Would you like any help?" . Untuk mengetahui sebab dariRista memberikan suatu offer bantuan itu, bisa dilihat percakapan antara Rista dan Angga sebelum bantuan itu ditawarkan. Jadi, jawaban untuk dialog 1adalah, "Rista offers help because Angga looksbusymaking a dress for the batik carnival" (Rista menawarkan bantuan karena Angga kelihatan sibuk membuat gaun untuk karnaval batik). Untuk dialog 2, seperti yang juga sudah ditentukan di soal-soal sebelumnya,perkataan offer seorang customer service representative itu adalah "What can I do for you?" dan hubungan antara kedua orang di dialog ini adalah customer and customer service representative . Jadi, jawaban untuk dialog 2 adalah, "The customer service representative offers help because it is his/her job to help customers like Mawar" (Perwakilan layanan pelanggan menawarkan bantuan karena itu adalah pekerjaan dia untuk membantu para pelanggan seperti Mawar).
Soal memerintahkan untuk menjelaskan alasan Rista dan customer service representative memberi offer (penawaran) di masing-masing dialog 1 dan dialog 2.
Untuk dialog 1, seperti yang sudah ditentukan di soal sebelumnya, perkataan offer Rista adalah "Would you like any help?". Untuk mengetahui sebab dari Rista memberikan suatu offer bantuan itu, bisa dilihat percakapan antara Rista dan Angga sebelum bantuan itu ditawarkan.
Jadi, jawaban untuk dialog 1 adalah, "Rista offers help because Angga looks busy making a dress for the batik carnival" (Rista menawarkan bantuan karena Angga kelihatan sibuk membuat gaun untuk karnaval batik).
Untuk dialog 2, seperti yang juga sudah ditentukan di soal-soal sebelumnya, perkataan offer seorang customer service representative itu adalah "What can I do for you?" dan hubungan antara kedua orang di dialog ini adalah customer and customer service representative.
Jadi, jawaban untuk dialog 2 adalah, "The customer service representative offers help because it is his/her job to help customers like Mawar" (Perwakilan layanan pelanggan menawarkan bantuan karena itu adalah pekerjaan dia untuk membantu para pelanggan seperti Mawar).
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