Pertanyaan

Answer these questions based on the complaints letter and the reply!

The Reply

Daniel Books & Co
50 Broadway Avenue
New York USA
March 8, 2015

Samuel Black
Culture Light Institute
23 Sunflower Road
Maryland USA

Dear Mr. Samuel,

Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets.

Today itself we are replacing them at our cost. We may also assure you that in future we will be more careful in fulfilling your order. We are really sorry for the inconvenience caused to you.

Yours sincerely,

Daniel Dwight
Daniel Books & Co
50 Broadway Avenue
New York USA

Why is he complaint?

D. Yaniar

Master Teacher

Mahasiswa/Alumni UIN Syarif Hidayatullah Jakarta

Jawaban terverifikasi

Jawaban

jawaban yang tepat adalah " He sent a complaint letter because he received three defective sets of books ."

jawaban yang tepat adalah "He sent a complaint letter because he received three defective sets of books."

Pembahasan

Soal ini menanyakan alasan dari surat pengaduan di atas. Surat di atas merupakan surat balasan atas sebuah surat pengaduan . Sehingga, jawabannya dapat ditemukan pada bagian isi surat paragraf pertama, yaitu " Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets . " yang artinya 3 set buku yang diterima oleh Samuel, sebagai pengirim surat pengaduan, dalam keadaan rusak. Jadi, jawaban yang tepat adalah " He sent a complaint letter because he received three defective sets of books ."

Soal ini menanyakan alasan dari surat pengaduan di atas. Surat di atas merupakan surat balasan atas sebuah surat pengaduan. Sehingga, jawabannya dapat ditemukan pada bagian isi surat paragraf pertama, yaitu "Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets." yang artinya 3 set buku yang diterima oleh Samuel, sebagai pengirim surat pengaduan, dalam keadaan rusak.

Jadi, jawaban yang tepat adalah "He sent a complaint letter because he received three defective sets of books."

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