Which sentence that express regret the need to complain?
Pertanyaan
Answer these questions based on the complaints letter and the reply!
The Reply
Daniel Books & Co
50 Broadway Avenue
New York USA
March 8, 2015
Samuel Black
Culture Light Institute
23 Sunflower Road
Maryland USA
Dear Mr. Samuel,
Please accept our apologies for this lapse on our part. We always check all the books before packing and dispatching them. It is really unfortunate that this time you received three defective sets.
Today itself we are replacing them at our cost. We may also assure you that in future we will be more careful in fulfilling your order. We are really sorry for the inconvenience caused to you.
Yours sincerely,
Daniel Dwight
Daniel Books & Co
50 Broadway Avenue
New York USA
Which sentence that express regret the need to complain?
B. Atlaliust
Master Teacher
Mahasiswa/Alumni Universitas Negeri Medan
Jawaban
Pembahasan
Soal ini menanyakan kalimat mana yang mengungkapkan penyesalan atas pengaduan yang diterima. Surat di atas merupakan surat balasan atas sebuah surat pengaduan.
Sehingga, jawabannya dapat ditemukan pada bagian isi surat paragraf kedua, yaitu "We may also assure you that in future we will be more careful in fulfilling your order. We are really sorry for the inconvenience caused to you." yang artinya "Kami juga meyakinkan Anda bahwa ke depannya kami akan lebih berhati-hati dalam memenuhi pesanan Anda. Kami sangat menyesal atas ketidaknyamanan yang Anda alami."
Jadi, jawaban yang tepat adalah "The sentence that expresses regret the need to complain is 'We are really sorry for the inconvenience caused to you.'"
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