The question is based on the following text. From : [email protected] To : [email protected] Dear Ms. Jones, On behalf of ABC Office Equipment, I extend our sincerest (1) ___ for the bad experience you had with our sales associate, James. I understand that James made (2) _remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson. At ABC, it is our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I have been training. I take full responsibility for his behaviour. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service. I am grateful that you brought this issue to my attention and I ask your (3) ___. We would love to earn your business. I have included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon. Kind regards, Jennifer Smith Equipment Sales Manager The most appropriate word to complete number 1is ….

Question

The question is based on the following text.

From : [email protected]
To : [email protected]

Dear Ms. Jones,

On behalf of ABC Office Equipment, I extend our sincerest (1) _____ for the bad experience you had with our sales associate, James. I understand that James made (2) _____remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.

At ABC, it is our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I have been training. I take full responsibility for his behaviour. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.

I am grateful that you brought this issue to my attention and I ask your (3) _____. We would love to earn your business. I have included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon.

Kind regards,

Jennifer Smith
Equipment Sales Manager

The most appropriate word to complete number 1 is ….

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jawaban yang tepat adalah A.

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