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From : [email protected] To : [email protected] Dear Ms. Jones, On behalf of ABC Office Equipment, I extend our sincerest (1)_____for the bad experience you had with our sales associate, James. I understand that James made (2) _____remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson. At ABC, it is our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I have been training. I take full responsibility for his behaviour. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service. I am grateful that you brought this issue to my attention and I ask your (3) _____. We would love to earn your business. I have included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon. Kind regards, Jennifer Smith Equipment Sales Manager The most appropriate word to complete number 2is….
From : [email protected]
To : [email protected]
Dear Ms. Jones,
On behalf of ABC Office Equipment, I extend our sincerest (1) _____for the bad experience you had with our sales associate, James. I understand that James made (2) _____remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
At ABC, it is our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I have been training. I take full responsibility for his behaviour. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
I am grateful that you brought this issue to my attention and I ask your (3) _____. We would love to earn your business. I have included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon.
Kind regards,
Jennifer Smith
Equipment Sales Manager
The most appropriate word to complete number 2 is….
satisfying
remarkable
excellent
unprofessional
outstanding
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N. Supriyaningsih
Master Teacher
Jawaban
kita dapat meyimpulkan bahwa James tidak melakukan pekerjaannya secara professional atau memuaskan. Maka kata yang paling tepat untuk melengkapi nomor 2adalah D. unprofessional (tidak professional). satisfying : memuaskan, remarkable : luar biasa excellent: sangat baik, outstanding : menakjubkan. I understand that James made unprofessional remarks artinya “Saya memahami bahwa James mengungkapkan ucapan yang tidak profesional”
Pembahasan
Surat di atas adalah surat permintaan maaf. Jadi, kita dapat meyimpulkan bahwa James tidak melakukan pekerjaannya secara professional atau memuaskan. Maka kata yang paling tepat untuk melengkapi nomor 2adalah D. unprofessional (tidak professional). satisfying : memuaskan, remarkable : luar biasa excellent: sangat baik, outstanding : menakjubkan. I understand that James made unprofessional remarks artinya “Saya memahami bahwa James mengungkapkan ucapan yang tidak profesional”
Surat di atas adalah surat permintaan maaf. Jadi, kita dapat meyimpulkan bahwa James tidak melakukan pekerjaannya secara professional atau memuaskan. Maka kata yang paling tepat untuk melengkapi nomor 2 adalah D. unprofessional (tidak professional). satisfying: memuaskan, remarkable: luar biasa excellent: sangat baik, outstanding: menakjubkan. I understand that James made unprofessional remarks artinya “Saya memahami bahwa James mengungkapkan ucapan yang tidak profesional”
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