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Pertanyaan

From : [email protected] To : [email protected] Dear Mr. Jason, I recently received a letter from Mr. Bobby, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence. He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction. Sincerely, Jacky Morgan Customer Services Manager Who is in charge to handle the order?

From : [email protected]
To      : [email protected]

 

Dear Mr. Jason,

I recently received a letter from Mr. Bobby, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from us which your company delivered to his residence. 

He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. 

I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction. 

 

Sincerely, 

Jacky Morgan
Customer Services Manager 

Who is in charge to handle the order?

  1. The cashier

  2. Mr. Jason

  3. Jacky Morgan

  4. The manager

  5. Mr. Bobby

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Jawaban terverifikasi

Jawaban

jawaban yang benar adalah B.

jawaban yang benar adalah B. 

Pembahasan

Dalam email tersebut, Jacky Morgan, Manajer Layanan Pelanggan, menulis kepada Mr. Jason tentang keluhan dari Mr. Bobby terkait pesanan yang rusak. Dari konteks email, terlihat bahwa Mr. Jason adalah orang yang bertanggung jawab atas pengiriman barang tersebut, karena perusahaan Jacky Morgan telah menggunakan jasa perusahaan Mr. Jason untuk mengirimkan pesanan ke rumah Mr. Bobby. Jadi, jawaban yang benar adalah B.

Dalam email tersebut, Jacky Morgan, Manajer Layanan Pelanggan, menulis kepada Mr. Jason tentang keluhan dari Mr. Bobby terkait pesanan yang rusak. Dari konteks email, terlihat bahwa Mr. Jason adalah orang yang bertanggung jawab atas pengiriman barang tersebut, karena perusahaan Jacky Morgan telah menggunakan jasa perusahaan Mr. Jason untuk mengirimkan pesanan ke rumah Mr. Bobby.

Jadi, jawaban yang benar adalah B. 

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