Kenari Jaya Street 561
Semarang

December 30, 2020

Customer Service World Sports

Dear Sir or Madam.

    I have recently ordered a new pair of soccer cleats (item #789123) from your website on September 20. I received the order on September 27. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in fron of the part where the left toe would go. My order number is SC2096551.

    To reslove this problem, I would like you to credit my account for the amount charged for my cleats. I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats. 

    Thank you for taking the time to read this letter. I have been a satisfied customer of yourstore for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at 089541551907.

Sincerely,

Hamdi Nasra

It can be inferred from the text that the customer want to solve the problem by ...