RoboguruRoboguru
SD

Dear Mr. Thompson   I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from which your company delivered to his residence.   He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.   Sincerely, Jackie Middleton Customer Services Manager   Who is Mr. Thompson?

Pertanyaan

Dear Mr. Thompson

 

I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining room chairs from which your company delivered to his residence.

 

He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.

 

Sincerely,


Jackie Middleton
Customer Services Manager

 

Who is Mr. Thompson?

  1. A Valued Customer

  2. Delivery Service Manager

  3. Customer Service Manager

  4. Jackie Middleton's boss

  5. Mr. Robinson's employee

Y. Yuli.Widya

Master Teacher

Jawaban terverifikasi

Pembahasan

Berdasarkan kalimat “... which your company delivered to his residence” yang terdapat pada kalimat ke-2 di paragraf pertama, dapat diketahui bahwa Jackie mengirim surat pada Thompson karena perusahaan miliknyalah yang bertanggung jawab atas pengiriman barang ke rumah pelanggan sehingga pilihan jawaban (B) adalah yang paling tepat.

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