Read the text carefully to answer questions number 4 to 6 Jon Snow HR Manager of Eagle Airways 795 Burke Rd. New Castle Dear Mr. Snow, I am writing this application for the senior customer service agent position as advertised on the official website of Eagle Airways. As required, I am attaching my resume and copy of highest educational certificate. The vacancy announced on the website is very exciting, and I am sure four-year-experience in customer service with Air Asia will be of advantage. The strengths that l have for filling this position are: 1.I have successfully served customers on domestic and international flights, 2.I speak English fluently, 3.I maintain and develop my expertise, 4.l provide exceptional contributions to customer service for all customers. Possessing a diploma in communications at Harvard University, I have excellent skills in dealing with people from different backgrounds. I also have experience in using new technology devices. Please refer to my resume for further information on my abilities. I can be contracted anytime via e-mail at [email protected] or my cell phone, +61 87638 927492. Sincerely, Evan Lawson Where did the applicant graduate?

Question

Read the text carefully to answer questions number 4 to 6

Jon Snow

HR Manager of Eagle Airways

795 Burke Rd.

New Castle

Dear Mr. Snow,

I am writing this application for the senior customer service agent position as advertised on the official website of Eagle Airways. As required, I am attaching my resume and copy of highest educational certificate.

The vacancy announced on the website is very exciting, and I am sure four-year-experience in customer service with Air Asia will be of advantage. The strengths that l have for filling this position are:

1. I have successfully served customers on domestic and international flights,

2. I speak English fluently,

3. I maintain and develop my expertise,

4. l provide exceptional contributions to customer service for all customers.

Possessing a diploma in communications at Harvard University, I have excellent skills in dealing with people from different backgrounds. I also have experience in using new technology devices.

Please refer to my resume for further information on my abilities. I can be contracted anytime via e-mail at [email protected] or my cell phone, +61 87638 927492.

Sincerely,

Evan Lawson

Where did the applicant graduate?