Read the text carefully to answer questions number 4 to 6 Jon Snow HR Manager of Eagle Airways 795 Burke Rd. New Castle Dear Mr. Snow, I am writing this application for the senior customer service agent position as advertised on the official website of Eagle Airways. As required, I am attaching my resume and copy of highest educational certificate. The vacancy announced on the website is very exciting, and I am sure four-year-experience in customer service with Air Asia will be of advantage. The strengths that l have for filling this position are: 1.I have successfully served customers on domestic and international flights, 2.I speak English fluently, 3.I maintain and develop my expertise, 4.l provide exceptional contributions to customer service for all customers. Possessing a diploma in communications at Harvard University, I have excellent skills in dealing with people from different backgrounds. I also have experience in using new technology devices. Please refer to my resume for further information on my abilities. I can be contracted anytime via e-mail at Lawson.evan@email.com or my cell phone, +61 87638 927492. Sincerely, Evan Lawson What company did the applicant work for before?

Question

Read the text carefully to answer questions number 4 to 6

Jon Snow

HR Manager of Eagle Airways

795 Burke Rd.

New Castle

Dear Mr. Snow,

I am writing this application for the senior customer service agent position as advertised on the official website of Eagle Airways. As required, I am attaching my resume and copy of highest educational certificate.

The vacancy announced on the website is very exciting, and I am sure four-year-experience in customer service with Air Asia will be of advantage. The strengths that l have for filling this position are:

1. I have successfully served customers on domestic and international flights,

2. I speak English fluently,

3. I maintain and develop my expertise,

4. l provide exceptional contributions to customer service for all customers.

Possessing a diploma in communications at Harvard University, I have excellent skills in dealing with people from different backgrounds. I also have experience in using new technology devices.

Please refer to my resume for further information on my abilities. I can be contracted anytime via e-mail at Lawson.evan@email.com or my cell phone, +61 87638 927492.

Sincerely,

Evan Lawson

What company did the applicant work for before?

Jawaban

jawaban yang benar adalah B.

Pembahasan

Evan sebelumnya bekerja untuk Air Asia selama empat tahun sesuai dengan informasi yang ada pada kalimat “ I am sure four-year-experience in customer service with Air Asia will be of advantage ”. Jadi, jawaban yang benar adalah B.

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