Iklan
Pertanyaan
The following dialog is for questions 6 to 8.
Tarra: Good afternoon, Ma'am. May I help you?
Mrs. Lia: Good afternoon. I'd like to return this dress, please.
Tarra: Excuse me, Ma'am. May I know when you bought it?
Mrs. Lia: Yesterday afternoon. I bought it for my niece, but it is too small. She needs a bigger one.
Tarra: Can I see the receipt, Ma'am?
Mrs. Lia: Here it is.
Tarra: O.K., Ma'am. We only receive the return for twenty hours from the purchase, but you can't take the money back. You should take it in products.
Mrs. Lia: I see. I want to replace it with the similar model, but in a bigger size.
Tarra: O.K. Wait for a while.
Mrs. Lia: Alright.
Tarra: Excuse me, Ma'am. The bigger one with a similar model has sold out. Will you choose another dress?
Mrs. Lia: O.K.
Why can the dress be returned and replaced with another one?
It was bought in cash.
It was an expensive shirt.
It was ready in many sizes.
It was bought less than 24 hours.
It was the shop assistant's mistake.
Iklan
D. Danti
Master Teacher
4
0.0 (0 rating)
Iklan
Iklan
RUANGGURU HQ
Jl. Dr. Saharjo No.161, Manggarai Selatan, Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12860
Produk Ruangguru
Bantuan & Panduan
Hubungi Kami
©2026 Ruangguru. All Rights Reserved PT. Ruang Raya Indonesia