September 19, 2016 Joko Susanto 17 Tanjungkarang Lampung, 34165 Susi Susanti, M.Pd Garuda Hotel 195 South Telukbetung Telukbetung, 14657 Dear Mrs. Susanti, I am writing to complain about the service I have received from your hotel, Garuda Hotel. Last week I visited Garuda Hotel with my family and booked one of your double-bed room left. When we arrived at 7 P.M on 12th September, our room was not ready and we had to wait in the car for a couple of hours. When we entered our room, we found that there was only one bedroom. I had to sleep on the sofa. The next morning, I went to the receptionist to complain. The receptionist talked wildly and informed us that there were no double-bed room free. So, I decided to leave your hotel and booked into a nearby hotel. I am so dissatisfied with your hotel’s service and I would like a full refund. I look forward to hearing from you soon Faithfully, Joko Susanto What kind of letter is the text above?

Question

September 19, 2016

Joko Susanto
17 Tanjungkarang
Lampung, 34165

Susi Susanti, M.Pd
Garuda Hotel
195 South Telukbetung
Telukbetung, 14657

Dear Mrs. Susanti,

I am writing to complain about the service I have received from your hotel, Garuda Hotel.

Last week I visited Garuda Hotel with my family and booked one of your double-bed room left. When we arrived at 7 P.M on 12th September, our room was not ready and we had to wait in the car for a couple of hours.

When we entered our room, we found that there was only one bedroom. I had to sleep on the sofa. The next morning, I went to the receptionist to complain. The receptionist talked wildly and informed us that there were no double-bed room free. So, I decided to leave your hotel and booked into a nearby hotel.

I am so dissatisfied with your hotel’s service and I would like a full refund. I look forward to hearing from you soon

Faithfully,

Joko Susanto

What kind of letter is the text above?