Pertanyaan

Read the text and answer the question! Dear Mr. Joko I recently came to your store to buy some furniture. My experience was extremely pleasing. Your store owns great customer service. It is rare nowadays to find a store that really takes care in their customer service. However, your store takes great care and I would like you to pass on this message to all of your staff. In particular I would like to mention a member of your team called Mega who really went out of her way to help and advise me. Yours Sincerely Helen We know from the letter that Helen wants to ….

Read the text and answer the question!

Dear Mr. Joko

I recently came to your store to buy some furniture. My experience was extremely pleasing. Your store owns great customer service.

It is rare nowadays to find a store that really takes care in their customer service. However, your store takes great care and I would like you to pass on this message to all of your staff. In particular I would like to mention a member of your team called Mega who really went out of her way to help and advise me.

Yours Sincerely

Helen

We know from the letter that Helen wants to …. $\;\;$

congratulate the recipient on special occasion
express her gratitude to all staff of the recipient’s store
compliment the customer service of the recipient’sstore
complaint about a damaged product from recipient’s store
ask the recipient to take great care of their customer’s need

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Jawaban terverifikasi

Jawaban

pilihan jawaban yang tepat adalah C.

Pembahasan

Pada surat terdapat pernyataan “ My experience was extremely positive. Your store owns great customer service. ”, yang artinya “Pengalamanku sangat menyenangkan. Tokomu memiliki layanan pelanggan yang bagus.”. Kedua kalimat ini berisikan pujiansehingga dapat diketahui bahwa tujuan Helen mengirimkan surat tersebut adalah untuk memuji pelayanan pelanggan di toko tersebut. Jadi, pilihan jawaban yang tepat adalah C.

Pada surat terdapat pernyataan “My experience was extremely positive. Your store owns great customer service.”, yang artinya “Pengalamanku sangat menyenangkan. Tokomu memiliki layanan pelanggan yang bagus.”. Kedua kalimat ini berisikan pujian sehingga dapat diketahui bahwa tujuan Helen mengirimkan surat tersebut adalah untuk memuji pelayanan pelanggan di toko tersebut.

Jadi, pilihan jawaban yang tepat adalah C.

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