Pertanyaan

Read the following dialogue and answer the question! Manager: I’ve noticed that while you have great interactions with customers in person, on the phone, you sound a little short. I know that’s probably because they’re catching you during desk time when you have other things to work on. You might consider forwarding calls to another agent or sending your phone to voice mail during heavy work periods and following up when you have more time to focus on resolving their issues. Lily: I’ll keep it in mind, sir. I’ll do better next time. Based on the dialogue, Lily is criticized since....

Read the following dialogue and answer the question!

Manager: I’ve noticed that while you have great interactions with customers in person, on the phone, you sound a little short. I know that’s probably because they’re catching you during desk time when you have other things to work on. You might consider forwarding calls to another agent or sending your phone to voice mail during heavy work periods and following up when you have more time to focus on resolving their issues.

Lily: I’ll keep it in mind, sir. I’ll do better next time.

Based on the dialogue, Lily is criticized since ....

she causes some troubles at works, and she can’t solve it
she often bothers her friends at work by forwarding some calls
she can’t manage her time well, so she tends to miss the deadline
she always asks her colleague to do her job to serve the customers on the phone
she is not good enough when it comes to indirect interaction with customers

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Jawaban terverifikasi

Jawaban

pilihanjawaban yang benar adalah E.

pilihan jawaban yang benar adalah E.

Pembahasan

Berdasakan kalimat pertama dialog tersebut, kita dapat menyimpulkan bahwa Lily sangat bagus dalam interaksi langsung dengan pelanggan, tetapiketika melayani pelanggan melalui telepon, dia merespons terlalu singkat dan kurang memuaskan sehingga manajernya menegor atau mengkritik Lily (dalam hal ini kritiknya membangun/positif). Hal tersebut merupakan penyebab Lily dikritik. Jadi, pilihanjawaban yang benar adalah E .

Berdasakan kalimat pertama dialog tersebut, kita dapat menyimpulkan bahwa Lily sangat bagus dalam interaksi langsung dengan pelanggan, tetapi ketika melayani pelanggan melalui telepon, dia merespons terlalu singkat dan kurang memuaskan sehingga manajernya menegor atau mengkritik Lily (dalam hal ini kritiknya membangun/positif). Hal tersebut merupakan penyebab Lily dikritik.

Jadi, pilihan jawaban yang benar adalah E.

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