Pertanyaan

Guest : I’m sorry to say this; I think the air conditioner doesn’t work properly. Costumer Service: I’m sorry. I’ll get someone to check it for you. From the dialogue we know that …

Guest : I’m sorry to say this; I think the air conditioner doesn’t work properly.

Costumer Service : I’m sorry. I’ll get someone to check it for you.

From the dialogue we know that …

The guest is complaining about the bedroom service
The guest is complaining about the air conditioning
The guest is angry about the bad service
The guest is very disappointed about the situation

N. Supriyaningsih

Master Teacher

Jawaban terverifikasi

Pembahasan

Dari dialog di atas dapat diketahui bahwa pihak guest merasa tidak puas dengan kondisi AC sehingga guest melakukan complaining kepada customer service mengenai AC tersebut. Customer Service juga menyatakan permintaan maaf sehingga itu adalah bentuk respon yang tepat dalam meminta maaf atas ketidakpuasan tamu.

Dari dialog di atas dapat diketahui bahwa pihak guest merasa tidak puas dengan kondisi AC sehingga guest melakukan complaining kepada customer service mengenai AC tersebut. Customer Service juga menyatakan permintaan maaf sehingga itu adalah bentuk respon yang tepat dalam meminta maaf atas ketidakpuasan tamu.

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