Pertanyaan

Dear Mr. Shawn, I recently received a letter from Ms. Mikaela, a valued customer of ours. She purchased an Italian coffee table and four French dining room chairs from us which is your company delivered to her residence. She has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone satisfaction. Sincerely, Larry Middleton Customer Services Manager Who is Mr. Shawn?

Dear Mr. Shawn,

I recently received a letter from Ms. Mikaela, a valued customer of ours. She purchased an Italian coffee table and four French dining room chairs from us which is your company delivered to her residence.

She has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our product and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.

I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone satisfaction.

Sincerely,

Larry Middleton
Customer Services Manager

Who is Mr. Shawn?

A Valued Customer
Jackie Middleton's boss
Mr. Robinson's employee
Delivery Service Manager
Customer Service Manager

S. Sumiati

Master Teacher

Mahasiswa/Alumni Universitas Pendidikan Indonesia

Jawaban terverifikasi

Jawaban

kesimpulannya, Ms. Shawn adalah Delivery Service Manager.

Pembahasan

Dalam teks di atas berisi sebuah keluhan atas pembelian barang yang rusak. Terlihat bahwa Mr. Larry, si pengirim merupakan seorang manager pelayanan pelanggan tempat Ms. Mikaela membeli barang. Dan Mr. Shawn adalah jasa pelayanan antar barang yang mengantarkan barang yang telah dibeli di toko M. Larry. Jadi kesimpulannya, Ms. Shawn adalah Delivery Service Manager.

Dalam teks di atas berisi sebuah keluhan atas pembelian barang yang rusak. Terlihat bahwa Mr. Larry, si pengirim merupakan seorang manager pelayanan pelanggan tempat Ms. Mikaela membeli barang. Dan Mr. Shawn adalah jasa pelayanan antar barang yang mengantarkan barang yang telah dibeli di toko M. Larry. Jadi kesimpulannya, Ms. Shawn adalah Delivery Service Manager.

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